Privacy Policy

 

This Privacy Policy describes how Mavrosia (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase from mavrosia.com (the “Site”).

By using our Site, you agree to the practices described in this policy.

 

1. Information We Collect

When you interact with our Site, we may collect the following categories of personal information.

Device Information

We automatically collect certain information about your device, including:

  • Browser type and version
  • IP address
  • Time zone
  • Cookies and interaction data
  • Pages viewed and referring URLs

This information helps us improve site performance and detect potential fraud.

Order Information

When you make or attempt to make a purchase, we collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details

Payment information is processed securely by third-party payment providers. We do not store full payment card details.

 

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide order confirmations and shipping updates
  • Respond to customer service inquiries
  • Improve our website, products, and customer experience
  • Screen orders for fraud or risk
  • Send marketing communications (only where you have opted in)

You may unsubscribe from marketing emails at any time using the link in the email or by contacting us.

 

3. Sharing Your Information

We share your information only with trusted service providers necessary to operate our business. These may include:

  • Our ecommerce platform
  • Payment processors
  • Manufacturing partners
  • Shipping and logistics carriers
  • Analytics providers and site performance providers

These service providers are authorized to use your personal information only as necessary to provide services on our behalf and are contractually obligated to safeguard your data.

We do not sell or rent your personal information to third parties.

 

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality
  • Remember your preferences
  • Analyze traffic and performance
  • Support marketing and retargeting (where applicable)

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.

 

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When data is no longer required, we take reasonable steps to securely delete or anonymize it.

 

 6. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Object to certain processing activities
  • Opt out of marketing communications

To exercise any of these rights, please contact us at support@mavrosia.com. We may need to verify your identity before fulfilling certain requests.

 

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

All payments are processed through secure, encrypted third-party payment gateways. While no method of transmission over the Internet is 100% secure, we take commercially reasonable steps to protect your data.

 

8. Children’s Privacy

Our Site is not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you believe a minor has provided personal information to us, please contact us and we will take appropriate steps to remove the information.

 

9. International Users

Mavrosia operates globally. By using our Site, you understand that your information may be processed in countries where our service providers operate.

We take reasonable steps to ensure appropriate safeguards are in place for such transfers.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

 

11. Contact Us

For questions about this Privacy Policy or our data practices:

Mavrosia Support
📧 support@mavrosia.com